Terms of service
We are a Danish company located in Allerod near Copenhagen. We offer a wide range of kitchen handles, buttons and waste systems. You are always very welcome to contact our customer service at: mail@copenhagenhomedesign.dkif you have questions or need advice. You are also welcome to call on 22504185, but you will always receive the fastest response by contacting our customer service email.
Copenhagen Home Design
CVR! 36495049
Hejrevang 4, DK 3450 Allergen
Customer: mail@copenhagenhomedesign.dk
Telephone. No.: 22504185
When you shop with us, you accept the following terms and conditions and we therefore recommend that you read them carefully.
E-mark
Copenhagen Home Design is an e-branded network store. This is your assurance that Copenhagen Home Design complies with applicable Danish law as well as a number of consumer protection requirements. In addition, when you have been shopping in an e-labelled network store, you are covered by the e-label's buyer protection.
Read it. more onwww.e-maerket.dk
Order and payment
Once you have selected the goods you want by placing them in the'shopping curve', click'to the box'. Here you will be asked to fill in your personal information such as name, address and choose the form of payment and delivery. You will then receive an order confirmation by e-mail with your order number. and your personal package number so you can follow the package. You can change the contents of the shopping curve right up until you confirm your purchase by clicking on'Go to Safe Payment'.
If you have questions or would like personal guidance, you are welcome to contact our customer service at: mail@copenhagenhomedesign.dkYeah. You are also welcome to call on 22504185, but you will always receive the fastest response by contacting our customer service email.
Delivery
You can choose our standard delivery to GLS parcel shop or direct delivery to your workplace/company with PostNord business distribution to company 49. Alternatively, you can choose private distribution with GLS to company 149,-.
For delivery with GLS Private distribution
If you are not home at the time of delivery, GLS will redirect your package to a packing shop.
You may, with a single GLS authorisation, allow GLS to deliver your package without personal receipt/receipt. This authorisation may be granted from the moment you receive your tracking number until your package is loaded onto a GLS vehicle.
Alternatively, you can create a GLS Permanent Authorisation.
60-day right of withdrawal
Copenhagen Home Design gives the 60-day full return. The right of withdrawal shall run from the day on which you received the goods. If the period expires on a public holiday, Saturday, Founder's Day, Christmas Eve or New Year's Eve, the period shall be extended to the following public day. If you have purchased more goods from us, you have the opportunity to send some or all of them back. Note that you will not get the freight costs back if you only regret part of your purchase.
Do you want to return one or more goods, contact Customer Service atmail@copenhagenhomedesign.dk Then we'll send you a GLS return message by e-mail.
If you regret a purchase, you will have to pay the cost of returning it yourself. If you use our return cable, this will cost you 69.
We recommend that our return label be used for return, as this will allow the package to be traced and there will therefore never be any doubt as to whether the product has arrived at us. Notice! We do not receive packages returned upon request or sent without postage. We only receive packages sent directly to our address.
You cannot regret the purchase by refusing to receive the goods and/or failing to pick up the goods by delivery to a packing shop.
When returning, you should ensure that the goods are properly packed, as you are responsible for the package(s) yourself until we receive them. Therefore, save shipping receipts as well as any. track and trace number. Be aware of that, for example. grip can easily scratch each other during transport and it is therefore important that the bags/packages are not open if you want to be sure that there is no deterioration in value. When returning a waste system, you must use the extra box to protect this during transport if you want to be sure that the goods will not be damaged when returning the shipment to us.
By returning the entire purchase in full, we refund, in accordance with paragraph 3 and 4 of the consumer contract law, the full amount of the purchase to your account (i.e. incl. the standard cargo referred to in point 49,-) except for the return cargo referred to in point 69,
Recovery will take place as soon as possible and no later than 14 days after you have regretted your purchase. In order to avoid unlawful use of stolen credit cards, we will refund only to the credit card with which the goods were purchased. If the goods are impaired, we will deduct the amount for which you are liable. We may withhold payment until we have received the goods, unless you send us proof that they have been returned and received at Copenhagen Home Design at our address.
The state of the commodity when you send it back
If the product has lost its value, and this is because you have used it in a different way than was necessary to determine the nature, characteristics and the way it works, or if you have damaged the product by opening the box/package with a sharp knife, you can only recover part of the purchase amount. The amount you can get back depends on the commercial value of the goods, and ultimately, i t may mean that you can only get the freight costs back.
We recommend that you return the product in its original packaging. If the original packaging is missing, it may result in a deterioration in the value of the product.
Complaint if there are defects in the product
Your purchase is subject to the Purchase Act, including the deficiency rules. That means you can either have a product replaced, the money returned or whatever. refusal of the price, depending on the specific situation. You've got jvf. Law 24 mdrs. right.
It is, of course, a requirement that the complaint is justified and that the absence has not arisen as a result of misuse of the product or other harmful behaviour; when returning the product, please attach a photograph and a detailed description of the problem.
You should advertise within'reasonable time'after discovering the error. If you advertise within two months of the discovery of the error, the complaint will always be timely. If the complaint is justified, we will refund your (reasonable) freight costs. We recommend you use our return cable. The goods must always be returned in good packaging.
The product is sent to: Copenhagen Home Design, Hejrevang 4, 3450 Allerot. (This is already printed on the return message you receive from us) We only receive packages that are sent directly to the address.
You can advertise by contacting customer service at: mail@copenhagenhomedesign.dkRemember to state your order number. You are also welcome to call on 22504185, but you will always receive the fastest response by contacting our customer service email.
Payment
You can pay with Visa/Dankort, Eurocard/Mastercard and MobilePay. The amount will not be drawn into your account until the goods are shipped from our warehouse. All prices at Copenhagen Home Design are listed in DKK and include 25% VAT.
Price
If a price is manifestly wrong and you should reasonably have discovered this, we are not obliged to deliver the product concerned at the wrong price.
Personal
We need the following information when shopping with us: name, address, phone number, email address. We only record and disclose the personal data necessary to deliver the goods to you. The personal data is registered with Copenhagen Home Design and stored for five years, after which the information is deleted.
In addition, we cooperate with a number of other companies that store and process data. Companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
You have the right to know what information we process about you. If you think the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be, for example, if your data is no longer needed for the purpose for which we needed it. You can also contact us at mail@copenhagenhomedesign.dk if you believe that your personal data is being processed in violation of the law.
Redress
If you as a consumer want to complain about your purchase, please contactmail@copenhagenhomedesign.dk. If we fail to find a solution, you can send a complaint to:
House of Boards, Customs Booth 2, 8800 Viborg
http://nævneneshus.dk
If you reside in an EU country other than Denmark, you can complain to the EU Commission's complaints portal online at the following link:http://ec.europa.eu/odr
Opd. Ver. 2, 2020-10-26, Copenhagen Home Design
